Frequently Asked Questions
Got Questions? We Are Here!
Honestly, if this is your first time to find one professional transformer materials manufacturer or supplier in China, it is a sure way that you have some questions.
So, read the following guide and learn more!
General
Q1.Are there any MOQ requirement for new orders?
A1.Yes, normally it’s 500kgs. However, if you need customized ones, the trial order MOQ is 1000kgs.
Q2.Do you have sample to check before we place large quantity order?
A2.Yes surely we can. We have powerful stock of copper and aluminum materials. If the your request samples are the same dimensions in our stock, we will deliver them by international express for free.
Q3.How long is the sampling time?
A3.Normally 3-5 days for no customized products, 10-15 days for customized order.
Q4.What is the production time for new order & repeated order?
A4.Around 20 days for new order and around 12 days for repeated order.
Q5.What is your loading port?
A5.Shanghai Port is preferred, Ningbo & Tianjin or any other ports in China are also available.
Q6.Can I become an Agent / Dealer / Distributor of Highv products?
A6.Surely yes! Please contact our sales team and let us know your country/area for more discussion.
Transformer Metals Materials FAQs
Q1. What are your transformer aluminum and copper strips packaging?
A1. Standard export wooden pallets or wooden cases. Also we can meet special requirements from our guests. Deliver in coil, hard paper or steel core inside, with paper interleaved. Eye to wall and eye to sky are both available.
Terms And Conditions
Q1. What information must I keep in mind before placing an order or requesting for a quote?
It is crucial that you have some basic information about our transformer materials. Such information includes facts about raw materials grades, thickness and width, length, diameter, tolerance, surface finish, and quality to mention but a few. If you have limited knowledge or the information you have is not clear, contact us, we will guide you through the entire process.
Q2. Which payment methods do you have?
Our company accepts normally Paypal, T/T, and L/C payments. Call or email us if you need to use any new payment procedures.
Q3. Do you have any sales agreement or sample?
Yes. We have a sales agreement that has all the terms and conditions. By signing the contract, our client agrees to be bound by that agreement. You must go through the agreement well before making any payment.
Q4. How long does an invoice last when an order is placed?
All orders must abide by the Highv terms and conditions. All the payment terms are within our sole discretion. All invoices must be paid within the stated time on the invoice. Highv may sometimes invoice parts of an order separately.
